Warranty

Every Jaipur Living rug is warranted against manufacturing defects for one (1) year from original purchase date. Jaipur Living may replace or repair at its discretion without charge. Customer is expected to inspect all claims from their retail customer. Jaipur Living representatives will only perform in store inspections, if applicable. Claims for damage arising from negligence or improper cleaning will not be accepted. The price of the product as charged to Customer will be Jaipur Living’s maximum liability on any claim. Please contact customer service by email at support@jaipurliving.com or by phone at 888-676-7330 for further information regarding the product warranty.

Cancellation and Return Policy

Cancellation Policy.  Cancellations are not guaranteed. In-stock items are shipped within a few hours of order placement and typically ship before they can be cancelled. Consequently, Jaipur Living may only allow cancellations for backordered items only. Cancellation requests must be submitted at least 24 hours prior to the shipment date. All cancellation requests must be submitted in writing (email: support@jaipurliving.com). A Cancellation is confirmed only when Jaipur Living responds and confirms that the order has been cancelled. If a cancellation request is made after shipment of an order, the cancellation will be treated as a return and all shipping charges to and from customer for the subsequent return will be the customer’s responsibility.

Return Policy.  Jaipur Living allows returns in accordance with this paragraph. Rugs in original condition may be returned within 60 days from receipt with a 15% restocking fee. The applicable restocking fee will be 15% of the price of the rug, with a minimum fee of $15.00, but not to exceed $500.00. Jaipur Living does not accept the return of rugs after 60 days from receipt. Samples must be returned within 90 days or else will become non-returnable. Jaipur Living does not accept the return or exchange of custom orders or accessories such as rug pads, pillows, poufs and throws. All clearance and discounted items are final sale, and final sale items cannot be returned or exchanged.

Returns Procedure. Log into our website at jaipurliving.com to initiate a return. An RMA (Return Merchandise Authorization) will be issued once the return request is approved. Any item returned without an RMA may be refused at Customer’s expense. An RMA number must be clearly marked on the outside of the package for all returns, including samples. For a product to be eligible for return, it must be unused, undamaged, unaltered by third-party products (e.g., fabric sprays), salable, and in original or equivalent packaging. Returned items should have a tracking number and proper insurance. Any cost incurred by Jaipur Living to put a returned product in appropriate condition for resale will be charged to Customer, which will be in addition to the restocking fee. The original cost of freight is not refundable, and all return freight charges are at Customer’s expense, unless the product is defective. Colors may vary slightly between dye lots and individual rugs. Slight pattern irregularities are normal in handmade items and not considered to be defective. Subject to the foregoing requirements and inspection by Jaipur Living, Customer will receive a credit on account for the original billed amount for the item less the applicable restocking fee. If you maintain a prepay account and require a refund to be issued, please contact our Accounting Department to request a refund via email:ar@jaipurliving.com or Phone: 404-351-2360. Customer’s cost of the product constitutes the maximum liability that Jaipur Living will consider on any related claim.

Defective or Damaged Returns.  Upon receipt of your merchandise, please inspect and open the package thoroughly with the driver present. Goods damaged in transit must be refused at time of delivery. It is possible that the outside packaging is intact while the product inside was damaged in transit. Photos are required on all defective product claims. If you are unable to open and inspect immediately at the time of delivery, please write “Subject to Inspection” on shipping documents before signing for delivery. Please clearly note on the BOL (Bill of Lading) any obvious issues or signs of damage such as torn packaging, rips, etc. The carrier or Jaipur Living cannot be held liable if BOL/Shipping document is signed and damage is not noted by the receiver. Verify your BOL/Shipping document for number of packages and note any items which have not been received. Please call Customer Care immediately at 888.676.7330 or email us at returns@jaipurliving.com and notify us that you have received/refused a damaged item. A reorder for the damaged/defective item will be processed once we receive your confirmation.